This Privacy Policy explains how UsersArabia ("we", "us") collects, uses and protects personal data when you use our website, platform and services (the "Services").
1. Data we collect
- Account data: name and email address used to sign in.
- Researcher data: study details, screener questions, and content you create on the platform.
- Participant data: application answers, availability, screening responses, and (for booked sessions) scheduling details.
- Session data: for premium in-app calls, recordings, transcripts and AI-generated insights where enabled by the researcher.
- Usage data: basic technical and usage information to operate and improve the Services.
2. How we use data
- To provide the Services: recruiting, screening, scheduling and paying participants.
- To match researchers with suitable participants.
- To process payments, credits and participant incentives.
- To communicate with you about your account, studies and updates.
- To secure, maintain and improve the Services.
3. Legal bases
We process personal data to perform our contract with you, with your consent (for example, newsletter sign-ups and research participation), to comply with legal obligations, and for our legitimate interests in operating the Services.
4. Sharing
We share data with service providers who help us run the platform (for example, our hosting, database, email, video-calling and payment providers), and with researchers and participants strictly as needed to run a study. We do not sell your personal data.
5. Sub-processors
We use trusted third parties including our cloud database and authentication provider, our payment processor, our video-calling and transcription providers, and our email providers. Each processes data only on our instructions.
6. Data retention
We keep personal data for as long as needed to provide the Services and meet legal obligations, then delete or anonymise it. You can request deletion of your account at any time.
7. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to withdraw consent. To exercise these rights, contact us using the details below.
8. Security
We use appropriate technical and organisational measures, including access controls and row-level security, to protect personal data. No method of transmission or storage is completely secure.
9. International transfers
Some providers may process data outside your country. Where they do, we rely on appropriate safeguards for such transfers.
10. Changes
We may update this policy from time to time. Material changes will be notified via the site or email.
11. Contact
For privacy questions or requests, email hello@usersarabia.com.