We respect your privacy. This policy explains what data we collect at UsersArabia, how we use it, and your rights around it.
By using our platform, you agree to the terms of this policy.
1. Who we are
UsersArabia is a platform that connects researchers (project creators) with participants for remote research. We collect and process data to make this service possible.
2. What data we collect
When you sign up as a researcher (customer), we may collect:
- Full name
- Email address
- Company or organisation (optional)
- Project details (target audience, research goals, instructions, etc.)
- Payment information (handled securely via our payment processor – we never store card details)
When you sign up as a participant, we may collect:
- Full name
- Email address
- Demographic info (age, gender, location, etc.)
- Device/browser info
- Application responses (to help match you to projects)
- Audio/video from recorded research sessions (if applicable)
3. How we use your data
We use your data to:
- Match participants to relevant research
- Send relevant communications (project updates, confirmations, reminders)
- Process payments securely
- Improve the platform’s user experience
- Comply with legal obligations
We do not sell your data. Ever.
4. Who we share your data with
We only share your data with:
- Researchers you’ve agreed to participate with (only the info needed for the project)
- Payment processors (for secure transactions)
- Service providers helping us run the platform (e.g. email providers, analytics tools)
- Legal authorities if required by law
We ensure all third parties respect your privacy and only use your data as needed.
5. Session recordings
If you take part in a recorded session, your audio, video, screen shares and comments may be captured. These are shared only with the researcher/client and their team for the purpose of analysing and improving their products or services.
6. Cookies & Tracking
We use cookies to:
- Keep you logged in
- Analyse site usage and performance
- Improve user experience
You can turn off cookies in your browser, but some features might stop working properly.
7. Data storage & security
We store your data securely using modern encryption and access controls.
We retain your data only as long as needed to provide our services or meet legal requirements.
8. Your rights
You can request to:
- Access your data
- Correct inaccurate data
- Delete your data
- Withdraw consent (where applicable)
- Lodge a complaint with your local data authority
To make a request, contact us.
9. International transfers
As we’re a global platform, your data may be processed outside your country. We use safeguards like standard contractual clauses to keep things compliant.
10. Updates to this policy
We may update this policy from time to time. If it’s a major change, we’ll notify you. The latest version will always be available on our site.
11. Contact
Have questions or requests? Contact us.